This website is owned and operated by Alzheimer’s Support.

Please read these terms and conditions carefully, and also look at our Privacy Policy. By accessing and using this website you are agreeing to be bound by these terms of use.

Access to the website and all the content and features may be modified, suspended or discontinued at any time and without any prior consent or explanation.

All enquiries and communications regarding the use of the site should be addressed to the Communications Manager.


The content and design of this website is subject to copyright and other intellectual property rights owned by Alzheimer’s Support or used under licence from third parties.

Copying or reproducing any part of the website or its content for commercial or business use is prohibited.

No content or material can be incorporated into published material without the express consent of a senior manager of Alzheimer’s Support.

However, you may print and download to a local hard disk elements for your personal use. You may also copy content to individual third parties for their personal information, provided that the website is acknowledged as the source of the information and the third party is made aware of, and agrees to comply with, these terms and conditions. 

Information and content

The information on this site is made available in good faith and reasonable efforts have been made to ensure it is up to date. However Alzheimer’s Support gives no warranties in respect of such information.

Where information on the site is supplied by third parties this does not signify that Alzheimer’s Support endorses the content, or accepts responsibility for the accuracy of the information.

Any medical information referred to is given for information purposes and it not intended to constitute professional advice for diagnosis or treatment or to replace consultation with a qualified medical practitioner. It is not intended to advocate or recommend the purchase of any product or endorse or guarantee the credentials or any health care provider. You are strongly advised to seek appropriate professional advice that is tailored to your situation.

External links

Alzheimer’s Support accepts no responsibility for the content of any linked website. The use of any links is at your own risk. We are happy to consider requests for external links to be created to this website but no such links may be created without permission.

Online shop - Payments

Our online payments are handled by Go Cardless, Stripe and PayPal

Online shop - Refunds

Goods ordered through the website will be despatched within 2 working days. While we cannot guarantee delivery times and dates UK delivery is normally 1-2 working days after despatch. In the event of a delayed delivery we regret we cannot offer compensation. The services provided by our carrier are outside our control.

If for any reason you are not completely satisfied with your purchase you may request a full refund or replacement within 7 days of receiving the items. You must notify us of this by phone or email if you wish to make a return and send back the goods in their original condition within five working days. We are unable to process a refund until we receive the goods and we cannot accept any liability for goods we do not receive. Upon receipt of the goods we will either replace or process a refund according to your requirements and this will be done within five working days. We regret we cannot control how long it takes your card issuer to credit your account. If the goods you received were faulty or damaged, we will compensate you for the return postage.