This privacy policy sets out how Alzheimer’s Support uses and protects any information that you give us when you use this website.

Alzheimer’s Support is committed to ensuring your privacy is protected. Any information we ask you for when using this website will be used in accordance with this privacy statement.

Our website uses cookies, which are explained in more detail below. You will be asked for personal information when you sign up to our mailing list and register on the site, when you provide feedback or when you make a purchase.

Information we may collect

  • Your name and the name of an organisation you represent
  • Contact information including email address and postal address.
  • Other information relevant to the service or product you are requesting from us.
  • Details about the types of information you would like to receive from us.
  • Details about the ways in which you would like to hear from us.

What we do with the information we gather

We require the information we ask for in order to understand your needs and to provide you with a better service. Particular reasons may include, but are not limited to:

  • Internal record keeping
  • To enable us to communicate with you about specific services or products you have requested
  • To send occasional emails letting you know about fundraising, events and news, according to the preferences you tell us about.

We may contact you by email, phone or mail, according to the preferences you have told us about.

We do not share personal information gathered on the website with third parties. 

We do not hold any credit card information that you provide when making a purchase on the site. This is used through our secure system only to process the payment.

If you have given consent for certain kinds of information to be sent to you in certain ways, you can change this at any time by writing to [email protected]. Alternatively you can change your preferences here  


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. Please note that once you have left our site we do not have any control over these sites and cannot be held responsible for the protection and privacy of any information you provide to these external sites. 

How we use cookies

Cookies are small files which ask permission to be placed on your computer’s hard drive. Once you agree the cookie helps analyse web traffic or lets you know when you visit a particular site.  We use traffic log cookies to enable us to track which pages are being used. This helps us access the performance of the website and help us to improve it by tailoring it to visitors’ needs. This information is only used for statistical information. You can choose to accept or decline cookies at the top of the webpage.  If you decline to accept cookies this may prevent you from taking full advantage of the website.

Any queries about this policy should be directed to the Data Protection Officer, Alzheimer’s Support, Trinity House, Bryer Ash Business Park, Trowbridge BA14 8HE.