7th December 2022

Alzheimer’s Support’s one-to-one Home Support service is good in all areas according to its latest report from the UK’s care watchdog.

The service scored good outcomes across all measures following a recent inspection by the Care Quality Commission, which found the service to be safe and consistently well-led, and delivering high-quality, person-centred care

More than 270 people living with dementia in Wiltshire use the service, including eight who receive personal care. It involves visits at home or trips out with one of Alzheimer’s Support’s trained support workers, with  visits lasting at least two hours.

Family carers told the CQC inspectors that they had regular contact with managers and were kept informed of any developments. "I get regular phone calls to check how things are going", and "A care plan was written when we had the initial visit and [name's] needs were taken into account as we dicussed."

The report said that staff were well trained and that the culture was positive, inclusive and empowering, ensuring good outcomes for people being supported. It said: "Staff reported the manager was supportive and focused on ensuring people received a good service." It added: "The service is managed well with any issues and concerts being dealth with promptly and contact made with other services to obtain the best result."

'Very proud of this service'

Alzheimer’s Support CEO Sarah Marriott said: “We are very proud of our Support at Home service and it is gratifying  to have our strengths recognised by inspectors. The inspection process is open and transparent and inspectors talked to our staff, to families and to external colleagues. All gave high praise for the benefits of the service and the positive impact we make.” 

Read the full report

More about Alzheimer's Support's Home Support

Support at Home was a finalist in the Markel 3rd Sector Care awards this year – the only home support service among the finalists.