22nd March 2021

Two of Wiltshire’s leading charities, Alzheimer’s Support and Citizens Advice Wiltshire, are to share offices at Trinity House in Trowbridge.

The chief executives of the two organisations discovered they were both looking for new offices at the same time so they decided to search together. They were delighted to find their ideal new home at Bryer Ash Business Park, opposite Trowbridge station, in a modern office building formerly used by Dorothy House.

Alzheimer’s Support will move out of its current head office at Park Road when its lease expires next month. Citizens Advice Wiltshire is relocating from premises in Mill Street.

Alzheimer’s Support CEO Babs Harris said: “We are of course sorry to leave Park House, which has been a wonderful home for the past decade. We are so pleased to be able to join forces with Citizens Advice Wiltshire for the move which is timely for both organisations.

“Our rooms at Trinity House are a perfect size for our Home Support administrators, finance team and local dementia advisers. Our comms and fundraising team is moving to Warminster. They will have an office within the Old Silk Works dementia centre, and be closer to all the liveliness and activity of the day club. Our Devizes office is unchanged by the move.

“As a community-based charity, our most important work goes on in village halls, day clubs and people’s homes across Wiltshire and that won’t change.” 

Suzanne Wigmore, CEO of Wiltshire Citizens Advice, said: “We’re delighted to be moving to our new offices in Trinity House, alongside Alzheimer’s Support. They, like us, play an important role in supporting the local community.     

“By moving to purpose built modern offices we’ll have the right facilities to support people now and in the future; as well as offering a much better environment for staff, volunteers and clients. It makes sense for us, both financially and in practice.

Surge in demand for telephone support

Both charities say they have seen a surge in demand, including for telephone support, during the pandemic.

Suzanne said: “As well as face-to-face advice services, many of our operational staff are based in Trowbridge, as is our Telephone Advice Line, which has become the most common way for people to access our service. Last year we answered almost 10,000 phone calls from local people seeking advice and support; and we anticipate this demand will continue to increase in the coming years.”